itel mobile has introduced an ambitious after-sale program that gives its customers 100 days to return and get a free replacement for faulty devices.
The program covers a select number of itel Android smartphones that includes the itel S15/S15 Pro, P33 and A33.
For every purchase of P33, A33,S15 and S15Pro that gets faulty within 100 days of usage, you can now replace it free of charge at any of our Carl-care centers countrywide. For more inquiries, please call our hotline 0709698888
— itel Mobile Kenya (@itelMobileKenya) September 16, 2019
P.S:Terms and conditions apply. pic.twitter.com/HtqU8u20sC
Customers need to call a dedicated hotline to trigger the return process and they will get advise on how they will proceed with the replacement.
The program is a partnership between itel Mobile and Carlcare service limited. Customers wil be able to replace their smartphone at any of the Carlcare Service centers listed below.
2nd Floor, Caxton House, Kenyatta Avenue, Nairobi, Kenya
Contacts : +254 724 429 145
2nd Floor, Complex House, Luthuli Avenue, Nairobi, Kenya
Contacts: +254 704 474 784
1st Floor, Town Mobile Center(Next to Uchumi Supermarket), Ghana Street, Meru, Kenya Contacts: +254 702 133 888
Room 104, Ground Floor, Prestige Plaza, Kimathi Street, Nyeri,Kenya
Contacts: +254728 116 767
2nd Floor, Alibhal Essa Plaza, Gussi Street, Opposite to Judan Mosque, behind No-Maneno Bazaar, Mombasa,Kenya
Contacts: +254 704 433 444
4th Floor, alongside Safaricom Customer Care, Wing B, Metro Towers, Oginga Odinga Street, Eldoret, Kenya
Contacts: +254 706 188 199
4th Floor,Masters plaza,kenyatta avenue Nakuru
Contacts: +254 705 618 555
1st Floor, above Parking 3, Wing B of Nakumatt Mega Plaza, Kisumu, Kenya
Contacts: +254 701 616 050
2nd Floor, Bethany Investment Trust Ltd, Opp. Family Bank,Kericho, Kericho County, Kenya Contacts: +254 700 011 285
Groud Floor,Outu Complex,Kisii-Kisumu Road, Kisii County, Kenya
Contacts: +254 700 0114 02
Room 405 ,4th Roor,Johana Center ,Kwame Nkrumah Road, Thika County, Kenya
Contacts: +254 780 795 707
There are however, a number of terms and conditions to of course make sure everyone plays fair. They include:
- Replacements are only valid for hardware issues. Don’t’ worry, Carlcare will sort out the software issues.
- Unauthorized disassembly of the device makes it not eligible for the replacement program. Same applies to the removal of battery and warranty stickers.
- Physical and water damage makes the smartphone to eligible for the program.
- The replacement program does not cover headphones, chargers and related accessories.
- The device to be replaced should have been activated in the last 100 days.
In case of any issue regarding the itel 100-days free replacement program be sure to contact itel mobile through their official Facebook and Twitter channels.
Kevin is a tech enthusiast and the lead writer at MobiTrends.co.ke. He has been writing about smartphones and tech related topics since October 2012. About Us | Contact Us
